Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Sarah & Emma London. By placing an order on our website, you agree to be bound by the terms outlined below.
Applicability
These Terms & Conditions apply to all offers, orders, and agreements concluded via the website of Sarah & Emma London. By placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.
Product Information
We make every effort to display and describe our products as accurately and clearly as possible. However, minor differences, typographical errors, or inaccuracies may occur. Product images are for illustrative purposes only and may differ slightly from the actual product.
Sarah & Emma London cannot be held liable for obvious errors, misprints, or inaccuracies in product descriptions.
Orders & Payment
-
All orders are processed only after full payment has been successfully received.
-
Available payment methods may vary depending on the customer’s country or location.
-
Customers are responsible for verifying which payment methods are available to them at checkout.
-
Sarah & Emma London reserves the right to refuse or cancel an order if payment is incomplete, suspicious, or unauthorized.
Processing & Delivery
-
Processing Time: 1–3 business days
-
Estimated Shipping Time: 3–7 business days, depending on the destination and local postal services
-
Orders are shipped directly from our international supplier, which may be located outside the European Union (including China).
Delivery times are estimates and may vary due to external factors such as customs inspections, holidays, or courier delays. Sarah & Emma London is not responsible for delays caused by third-party shipping carriers.
Returns & Cancellations
For information regarding returns, exchanges, or cancellations, please refer to our Return Policy, which forms an integral part of these Terms & Conditions.
Liability
-
Sarah & Emma London is not liable for loss, theft, or damage during shipping if tracking information confirms that the package has been delivered to the address provided by the customer.
-
Customers are responsible for providing a complete and accurate shipping address.
-
Any address errors must be reported within 24 hours of placing the order. Changes after this period cannot be guaranteed.
Intellectual Property
All content on the website of Sarah & Emma London, including but not limited to texts, images, logos, graphics, and design elements, is the intellectual property of Sarah & Emma London and may not be copied, reproduced, distributed, or used without prior written consent.
Complaints Procedure
If you have a complaint or concern, please contact us in writing via:
Email: info@sarahemmalondon.com
We aim to respond to all complaints within 5 business days and will do our best to find a fair and appropriate solution.
Governing Law
These Terms & Conditions are governed by and construed in accordance with Dutch law. Any disputes arising from these terms shall be submitted to the competent court in the Netherlands.