Privacy Policy

 

This Privacy Policy applies to all services provided by Sarah & Emma London. We highly value the privacy of our customers and are committed to handling personal data with care, confidentiality, and in accordance with applicable data protection laws.

By using our website and services, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

When you place an order, create an account, contact us, or use our website, we may collect the following personal data:

  • Full name

  • Billing and shipping address (if provided during checkout)

  • Email address

  • Telephone number

  • Payment details (processed securely via third-party payment providers)

  • IP address

  • Device and browser information

  • Order history and customer preferences

  • Website usage data and interaction behavior

We only collect personal data that is necessary for providing our services and improving your shopping experience.

Purpose of Data Processing

The personal data we collect is used for the following purposes:

  • Processing and fulfilling orders

  • Shipping products through our logistics and fulfillment partners

  • Providing customer service and responding to inquiries

  • Sending order confirmations, updates, and service-related communications

  • Improving our website, products, and overall customer experience

  • Preventing fraud, abuse, and unauthorized transactions

  • Complying with legal and regulatory obligations

We do not sell or rent your personal data to third parties.

Sharing Data with Third Parties

Your data is only shared with third parties when this is necessary to carry out our services, including but not limited to:

  • Payment service providers

  • Shipping and logistics partners

  • IT and website hosting providers

  • Marketing and analytics tools (where applicable)

All third parties are required to handle your data securely and in compliance with applicable privacy regulations.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your data is no longer needed, it will be securely deleted or anonymized.

Cookies and Tracking Technologies

Sarah & Emma London uses cookies and similar technologies to:

  • Ensure proper website functionality

  • Analyze website traffic and performance

  • Improve user experience

  • Support marketing and advertising efforts

You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Data Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, or alteration. All payments are processed through secure and trusted third-party providers.

Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your personal data

  • Object to or restrict certain types of data processing

  • Request data portability where applicable

To exercise any of these rights, please contact us via info@sarahemmalondon.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Changes to This Privacy Policy

Sarah & Emma London reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your data is handled, please contact us:

Email: info@sarahemmalondon.com
Company: Sarah & Emma London